Privacy Policy

Who we are

Graphic.lv is a creative studio operated by Kalvis Kalsers, based at Valentīna iela 16, Rīga, Latvia. For any privacy question, contact us at info@graphic.lv or +371 29693199. We are the data controller for the personal data described below.

Data you send us directly

When you submit the contact form, request a quote, or sign up for the newsletter, we collect the information you provide — typically your name, email address or phone number, and your message. If you attach a reference image to a form, that file is included with your submission.

We use this only to respond to your inquiry or, for the newsletter, to send occasional updates about new work. We don't sell or rent it to third parties.

Cookies and similar technologies

We use a small number of cookies. Necessary cookies — such as remembering your cookie choice — are always active and don't require consent. Analytics cookies (Google Analytics and, where enabled, the Meta Pixel) only load after you accept them in the cookie banner, and you can withdraw that consent at any time by declining in the banner again or clearing your browser's local storage.

Some pages also embed third-party content — Google reCAPTCHA (to keep the contact form spam-free), Elfsight widgets (to display Google/Facebook reviews and our Instagram feed), YouTube video embeds, and Google Maps — which may set their own cookies under the respective provider's own privacy policy, independent of our analytics consent.

Who else sees your data

We share data only with the service providers that keep the site and studio running: Brevo (delivers contact-form emails), Google (Analytics, reCAPTCHA, Maps, YouTube), Meta (Pixel, where enabled), Elfsight (review and Instagram widgets), Sanity (content management — no visitor personal data is stored there), and Vercel (hosting, which processes standard technical logs like IP address and request timestamps for security and reliability).

None of these providers may use your data for their own purposes beyond providing their service to us.

How long we keep it

Contact-form and quote-request messages are kept as long as needed to handle your inquiry and for reasonable business record-keeping afterward, then deleted. Analytics data is retained according to Google Analytics' standard retention settings (currently 14 months) before automatic deletion.

Your rights

Under the GDPR, you can ask to access, correct, delete, or export the personal data we hold about you, or object to how it's used. To exercise any of these, email info@graphic.lv. If you believe your data has been mishandled, you also have the right to lodge a complaint with Latvia's Data State Inspectorate (Datu valsts inspekcija).

Social media publishing tool (Graphic.lv AI agent)

Graphic.lv provides its business clients with an AI-assisted marketing tool that prepares and publishes content to the client's own social media accounts (TikTok, Facebook, Instagram, LinkedIn and others). This section explains how data from those platforms is handled.

What we access. When a client connects a social media account, the platform asks the account owner for permission. With that permission we receive: the account ID, name and profile picture; an access token that allows publishing on the owner's behalf; and, where the client enables it, statistics of the client's own posts and comments on them. We do not access private messages, contacts or data of other users beyond public comments on the client's own posts.

How we use it. Only to show which account is connected, to publish content that the account owner has reviewed and approved, to show post statistics and to help prepare replies to comments, which are sent only after the owner's approval. We never post without the owner's approval, do not sell this data and do not use it for advertising.

Storage and processors. Access tokens and content are stored in the client's own installation (on the client's computer or a server operated by Graphic.lv in the EU) and are not shared with third parties, except the services needed to provide the tool: the social media platform itself, and Anthropic (Claude AI) for drafting texts from the content the client uploads.

Retention and removal. Data is kept while the account is connected. The owner can disconnect at any time in the tool or in the platform's settings (e.g. TikTok: Settings and privacy > Security > Manage app permissions); access tokens are then deleted. Clients can request deletion of all related data at info@graphic.lv; we respond within 30 days.

Changes to this policy

We'll update this page if what we collect or how we use it changes. The date above reflects the latest revision.